One of Pacific's longest-standing clients, Perrys Motor Sales is a nationwide chain of car dealerships with over 55 branches across the country.
Our relationship with Perrys has been going strong for over 15 years, and throughout this time our installations have increased in scope and modernity to meet the needs of the company's growth - from full provision of PC hardware, AV equipment, and infrastructure to remote and on-site repairs, along with consultancy services for server virtualisation via cloud videoconferencing and to-desk PC configuration and licensing.
Pacific have supported Perrys' email solution since 2000. Firstly, we implemented a clustered solution based on Exchange 2000, providing real-time failover for the 800 accounts – giving Perrys the benefits of virtualisation that are now taken for granted while that technology was only in its infancy. This solution served the Perrys workforce well for many years, with Pacific providing real-time support and helping Perrys’ own IT support team with any issues and upgrades.
The next stage of the customer life cycle began when this system was migrated to a virtualised Exchange 2010 solution without any user downtime – a challenging task in a 7-day retail operation. Moving forward from this, the entire solution was moved off-site to external servers.
More recently, we brought a major advancement to the company's communications with the deployment of cloud videoconferencing. We presented a variety of available approaches, demonstrating the strengths and weaknesses of each package and consulting on how its deployment would take place – even performing live conferences across multiple sites to allow users to test out each option.
After reviewing each solution, Perrys selected the ClearOne Spontania product to host their conferences, whose emphasis on BYOD would allow the Perrys team to join in from a variety of places and on a variety of devices, while always maintaining a consistently high-quality experience.
Lastly, our most recent large-scale project with Perrys was the brand new Business Development Centre – a sizeable call centre environment housing over 50 workstations, each requiring PC equipment, IT networking and telephony. We consulted extensively with the Perrys team on their audiovisual and IT needs as well as exactly what they wanted the space to achieve for their workforce.