Pacific’s technical logistics team works with Howdens Joinery on Windows 7 End of Support Readiness

Planning the Visits

Planning the Visits

Long term Pacific client Howdens Joinery, in common with many large enterprises, have been preparing for the last few years for the end of Windows 7 support, migrating their systems onto Windows 10. For Howdens, this migration needed to add more than just an end to Windows 7 – it needed to deliver new services, new efficiencies, and new productivity to their network of depots. After extensive testing of different hardware and software, and user acceptance testing in depots, the migration began. Many systems were re-imaged remotely, or replaced gradually, but with 3000+ systems still to be replaced across 600+ locations around the UK, Howdens needed a trustworthy partner to help.

It’s been a great project to work on with Howdens – they’ve trusted us to deliver and we took that trust seriously. The whole team has been helping to plan routes and minimise disruption, assist engineers, and communicate with depots, and we are really proud of the results
— Chris Briggs – Pacific’s Head of Service Delivery
Prepping Systems "To-Desk"

Prepping Systems "To-Desk"

Pacific have worked with Howdens for over 20 years, and so were a great fit to deliver the project. We sourced the PC’s from Dell using our Platinum Partner status, arranging scheduled deliveries, and guaranteed pricing and specification for the duration of the project. We provided imaging and asset management services to ensure the systems were ready to be delivered “to-desk”. We scheduled the installations with the depots, planning around their customer commitments, and communicated with the depots on what would be done and when. We backed up their old data remotely, then visited with our own engineers, changed to their new PC’s, and restored their data. Finally, we recovered all the old PC’s back to HQ for recycling. 100’s of PC’s were being replaced every week all around the country with minimal effect on the depot’s daily work, and careful planning and preparation from the Pacific team meant no failed visits.

Installing throughout the UK

Installing throughout the UK

The result has been Howdens depot staff with fantastic new tools to serve their customers, and Howdens IT knowing they have secure, well-maintained and up-to-date endpoints in their business. Pacific have reported back to Howdens throughout the project, taking on the responsibility for project management to further free up Howdens internal resource.

We chose to use Pacific for this project because of the end-to-end service - supplying, imaging, project managing, and installing the hardware around our estate - and they fully justified our decision. With any large project out in our depots, we know that minimising disruption and delivering exactly what is promised is key, and Pacific achieved that for us.
— Mark Witcomb – Howden’s Head of IS Infrastructure