Audio Visual and IT Field Service Engineer

Pacific are a Basingstoke-based IT and Audio Visual Solution Provider with a track record of great service and innovative approaches to business problems. The range of our services run from the provision of outsourced IT functions such as our IT Service Desk, to the design, installation and support of Audio Visual for themed attractions, via Corporate AV with boardroom fit-outs and video-conferencing, and Education environments with the latest learning tools. It’s all underpinned with our ISO9001-certified management systems, our participation in major purchasing frameworks, and our own, award-winning, system and service designs.

We now need to recruit an additional member of the Field Service team, looking after our customer's equipment, based in the North West. We already have field engineers in based in Scotland, the North West, and here at HQ in Basingstoke, and need another member of the team. You will be visiting our client sites to resolve issues with their digital signage, meeting room audio visual, and retail solutions. This may be replacing cabling, replacing parts, configuring systems, training users, or assisting with installation work. We also visit our customers regularly to check everything is working for them even when there is no problem reported - as the "face" of Pacific to many customers, it will be important to develop relationships with the regular customers in this role.

Our hours are Mon-Fri 0900-1730, with 1 hour for lunch and 23 days holiday. Our Service Delivery team schedule the field engineering the day before and make every effort to ensure the day is planned to meet the working schedule. Sometimes it will be necessary to work a longer day to achieve a target, or travel further afield, and if so, this is arranged beforehand with the team.

You will need a full driving license as you will be using one of our vans, be presentable, professional and friendly to our clients, be able to demonstrate a good understanding of technology, and have good practical skills (for mounting screens to walls, running cabling etc.).

In return you will be joining a good, friendly, team, with training on our usual products, and a chance to work with lots of interesting projects. If this sounds like a good opportunity for you, then please send in your CV!

Strategic Account Manager

Pacific are a Basingstoke-based IT and Audio Visual Solution Provider with a track record of great service and innovative approaches to business problems. The range of our services run from the provision of outsourced IT functions such as our IT Service Desk, to the design, installation and support of Audio Visual for themed attractions, via Corporate AV with boardroom fit-outs and video-conferencing, and Education environments with the latest learning tools. It’s all underpinned with our ISO9001-certified management systems, our participation in major purchasing frameworks, and our own, award-winning, system and service designs.

Our field sales team of Strategic Account Managers do a great job for our clients, keeping in touch throughout the project lifecycle, from spotting the opportunity to help, to providing ongoing support for finished projects. It’s our model for Sales as we care about outcomes of our projects, and we encourage ownership, responsibility, and the sense of achievement that comes with it. We build on our relationships, our successes, and our failures, to learn, to be recommended, and to unearth new opportunity.

To help our team build on that success, and to help our clients get the most from Pacific, we are looking to recruit more people to join that team. We need proven sales people from an IT or Audio Visual background, used to creating their opportunities and following them through the sales cycle. You’ll be passionate about delivering for your customer, and about how technology can be used. You’ll be inventive, looking for new routes to market and opportunities. And you’ll be driven to succeed, working with the rest of team at Pacific to get the best outcomes for yourself and your clients.

With the responsibility of overseeing our relationships with key clients, our Strategic Account Managers are given the authority to act as they need to within their accounts, are trusted by the management team to have the company’s interests at heart, and have a say in the development and actions of the company, for example, with regard to resourcing and marketing.

We are recruiting for people who have the skills, commitment, personality and drive to see the opportunity of working in these roles, and we are looking forward to welcoming you into the team, and training you fully on our systems.

To be considered for this role we need people who can demonstrate the following attributes;

  • Proven success at solution and project selling in an IT or Audio Visual environment
  • Proven ability to build commercial relationships via phone/email/in person, and evidence of trust in your ability from your clients
  • Competent PC user
  • Accurate written communication skills
  • A strong desire to help our clients, and our internal teams

We are open Mon-Fri 0900-1730 with 1 hour for lunch, and offer a pension and 23 days annual leave. These roles will attract a competitive basic salary based on experience, uncapped commission, phone, laptop and company vehicle/allowance.

Business Development

Pacific are a Basingstoke-based IT and Audio Visual Solution Provider with a track record of great service and innovative approaches to business problems. The range of our services run from the provision of outsourced IT functions such as our IT Service Desk, to the design, installation and support of Audio Visual for themed attractions, via Corporate AV with boardroom fit-outs and video-conferencing, and Education environments with the latest learning tools. It’s all underpinned with our ISO9001-certified management systems, our participation in major purchasing frameworks, and our own, award-winning, system and service designs.

Our field sales team of Strategic Account Managers do a great job for our clients, keeping in touch throughout the project lifecycle, from spotting the opportunity to help, to providing ongoing support for finished projects. It’s our model for Sales as we care about outcomes of our projects, and we encourage ownership, responsibility, and the sense of achievement that comes with it. We build on our relationships, our successes, and our failures, to learn, to be recommended, and to unearth new opportunity.

To help our team build on that success, and to help our clients get the most from Pacific, we are looking to recruit Business Developers to work with nominated Strategic Account Managers. The Business Developers will get involved with the customers, projects, and vertical markets that the Strategic Account Manager is working on, helping them to maximise the opportunities and not leave any chances unexplored. Working closely together, the Business Developers will support the Account Managers, and share in their financial success. They will visit clients, recommend solutions, produce quotations, demonstrate technology, and liaise with the rest of the Pacific team to ensure excellent project delivery. The successful candidate will be field-based, meeting up regularly with the Strategic Account Manager, and the roles are around the country to match with the existing field sales.

With all that to do, you’ll see why we need more great people in the team. We are recruiting for people who have the skills, commitment, personality and drive to see the opportunity of working in this new role, and we are looking forward to welcoming you into the team, and training you fully on our systems. We see this as an opportunity for someone entering Sales as a career, perhaps from a technical background, or a someone with some sales experience moving into our industry.           

To be considered for this role we need people who can demonstrate the following attributes;

  • Great, friendly, telephone manner
  • Proven ability to build commercial relationships via phone/email as well as in person
  • Experience in a sales environment, or of working closely with sales and with customers, in a support capacity (technical/administrative)
  • Competent PC user
  • Knowledge of, or interest in, IT and AV technologies to enable constructive conversation with our client base
  • Accurate written communication skills
  • A strong desire to help our clients, and our internal teams

We are open Mon-Fri 0900-1730 with 1 hour for lunch, and offer a pension and 23 days annual leave. These roles will attract a basic salary of £20k-£25k and a share in the commission generated, phone, laptop and company vehicle/allowance.