Product Releases - Sharp Windows Collaboration Displays

When ideas are flowing you need to be able to work quickly and intuitively, without having to struggle with the technology.

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Sharp’s Windows Collaboration Display (WCD) is a next generation 4K 70” interactive display that enables better space utilisation and more productive collaboration in meetings, boardrooms, training rooms, technical reviews and almost anywhere else.

Walk in, plug in and work together

Setting up the technology needed for a meeting can be very time consuming and frustrating. But you simply ‘plug and play’ with the Sharp Windows Collaboration Display. It is so simple to walk into a room, plug in your device and start working together straightaway. Just connect with the 8m long USB-C cable and it automatically switches to the right input for whatever information you want to display. You’re instantly ready to start your meeting – saving up to 10 minutes* trying to set up connections. This single USB-C connector, which is also used with the latest Windows and Apple Mac notebooks, provides high-speed, high-bandwidth data transfer for multiple functions, including 4K Video, Internet network and application data. And it can also provide power for attached mobile devices. However, for added flexibility, a wireless connection is included for lower bandwidth data transfer and any hardware without a USB-C connection can still use the full functionality of the Windows Collaboration Display using a HDMI and USB-B cable.

* Total Economic Impact™ Study, Forrester Consulting, February 2016.

Better places to meet

Creating a comfortable environment in your meeting rooms pays real dividends in terms of helping people concentrate and improving productivity. Sharp’s Windows Collaboration Display has in-built sensors that can connect to the Microsoft Azure Digital Twins IoT platform, and other commercially available cloud services, enabling a smart building environment. Azure is a powerful, managed cloud service that acts as a central data store and can provide additional data processing intelligence. By collecting and analysing real-time data from across the digital and physical worlds, it automatically detects meeting room usage, monitors ambient conditions and helps with optimisation of space utilisation once connected to a smart building back-end system.

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To learn more about Sharp Windows Collaboration Display speak to one of the team today!

You can also download the Brochure here

A Day In The Life Of A Technical Support Technician

 

Phill Dawes our Technical Support Technician is providing you with an insight into what he gets up to in his day to day role, and give us an understanding what goes into making sure customers are happy with their equipment and that faults are fixed in a timely matter.

 

Here is an average day:

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9:00am - My day starts with updating the Technical Services Calendar, making sure that the calendar is up to date with information on where the engineers were and for what reason. I then start updating our Preventative Maintenance system. Every day we organise engineers to perform Preventative Maintenance calls at our customer sites to ensure all AV and IT kit we supplied is still working to standard, we make sure that we collect all the data as to what went wrong, if anything, and how the engineer resolved.

10:00am - My next task of the day was to support our biggest client’s appliance scanning system which needs of a major update. To make sure that the scanners can support the update we have a few test scanners within head office, to which I installed the latest update and tested the system to make sure there was no faults or errors occurring, if there was then we would have time to correct the issues before the rollout.

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11:00am - Throughout the day I receive calls from internal and external colleagues with IT equipment issues to which I am assigned to resolve as soon as possible. The most recent issue with an internal user was the fact they were unable to access their emails on their laptop; the issue was resolved by swapped the ethernet cable as this was faulty and was stopping the connection. As I return to my desk, I get a phone call from an engineer on site, he is having a problem with an on-site media player not playing sound. I remote onto the device and we perform some standard troubleshooting, then we apply the standard fix and reboot the player. This works and the engineer continues to run his Preventative Maintenance visit.

12:00pm - Finally its lunch, meaning I get a full hour to myself – normally I will watch an episode of my favourite TV show, Doctor Who, or play Pool with a work colleague.

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1:00pm - A couple of members of staff are setting off to South Africa for client meetings, so to make sure that everything is working as expected, I am tasked to check all equipment that will be used in the presentations and resolve any issues before they occur in front of the customer. The main issues that occurred with this equipment was a resolution issue, so a simple change of resolution and the equipment worked as expected and the staff members are happy, they will be able to present with working equipment and make an impression on the clients.

2:00pm - Our biggest project coming up is for a large job in Dublin. This includes several Transmitter/Receiver systems, amps, cameras, microphones and a 98” touch screen. We have to test all of this kit and ensure everything works as planned.

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To do this I set up the entire system in our configuration area. Following a technical drawing provided by the pre-sales department. My colleague works on ensuring a touch control unit can connect and control all the devices needed, this is a long process and involves him writing a lot of scripting as some of the functionality needed isn’t readily available on the touch panel.

In the meantime, I have connected a USB Transmitter and receiver to my laptop for testing, as well as a HDMI Transmitter receiver. The HDMI system goes straight to the screen, where the USB system goes through to a core. This is connected to a network switch, a telephone line, and an amp which has 8 speakers connected. The Microphones connect to the same switch and the touch panel controls this.

My colleague finishes the touch control system and we successfully connect everything up, confirming it all works.

The last thing to do is to ensure IP Addresses are set up on all the kit, which is a fairly easy process.

5:30pm - After this busy afternoon it is time to call it a day until tomorrow! 

New Supplier awarded a place on ESPO framework 4.

Pacific Computers Ltd have been awarded a position to supply Audio, Visual and Presentation equipment through the ESPO catalogue.

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ESPO is a public sector owned professional buying organisation, providing a wide range of goods and services to the public sector for over 35 years. They are committed to delivering best value to their customers, suppliers and local communities. They recently launched a tender competition for suppliers for their audio, visual and presentation equipment, and Pacific responded, seeing a good fit between ESPO’s need for good quality, good pricing, reliable processes, strong vendor relationships, and experience in adding value to public sector buying, and Pacific’s own skills and accreditations. The announcement that ESPO had awarded a place to Pacific was very well received in the team, who knew they could deliver, but didn’t assume they would be successful.

 

“We have all worked really hard to get to where we are and to be given this opportunity it just makes it all worthwhile” – Richard Donaldson, Co-Founder

 

From 1st April 2019 Pacific will start their supplier journey with ESPO, supplying AV and IT equipment to public sector organisations through the ESPO catalogue. The sort of equipment that will be provided are: Touchscreens, Projectors, Visualisers, Interactive Whiteboards, Tablets and more. Being a fast-moving environment, Pacific will now be working hard with ESPO to make sure the product ranges in the catalogue always meet the needs of public sector customers. Together they will provide the benefits of straightforward, compliant, and trustworthy purchasing, with the up-to-date product info and pricing that ensures customers are satisfied with their audio, visual, and presentation equipment.